Phone
Speak directly with the team when a technical issue is easier to work through in conversation.
Training & Support
In-house support to get the most out of your software
Get practical help from a locally based support team with real system knowledge, backed by phone, email and IMS support plus manuals, webinars, workshops and on-demand learning resources.
Locally based · Practical system knowledge · Help beyond implementation
In-house support
People who understand the system from a user's perspective
Support is locally based, with team members who understand the
practical importance of a trouble-free software experience.
Support that knows the product
Guidance during implementation and long after go-live
Our experienced technical support team is available when you need guidance or assistance. Many team members have used the system themselves, so support is grounded in practical product knowledge, not a script. Whether you need help during implementation or after the system is in daily use, the goal is the same: help your team get more from the solution.
Live support
Reach the team through the channel that suits the issue
Live technical support is available through phone, email and IMS, giving clients more than one route to get help with software enquiries.
Send details, screenshots and context so the support team can review your enquiry with the information attached.
IMS
Use the support system to lodge and manage technical software enquiries in a structured way.
Learning beyond support tickets
Build confidence with resources your team can return to
Support is backed by self-help and educational resources, including online software manuals, webinars, workshops and client-specific documents available on demand.
Online manuals
Practical documentation your team can use when they need a refresher or step-by-step reference.
Webinars
Structured learning sessions that help users understand functionality and get more value from the software.
Workshops
More focused learning for teams that want practical guidance around their own processes and use cases.
Find what you need
Self-service when it's simple. Human support when it isn't.
Learning
Quick answers
Existing clients
Resources
Access learning materials, guides and product resources for Progensoft software.
Browse resources →FAQ
Browse answers to common questions about the software, implementation, integrations, compliance and support.
Browse FAQ →Client support
Need help with a technical software enquiry? Go directly to client support.
Contact support →
Beyond implementation
Support that stays useful as the software becomes part of daily work
The relationship doesn't stop when implementation finishes. Ongoing support and learning give users routes to solve problems, refresh their knowledge and keep using the system effectively.
Implementation guidance
Help while configuration, rollout and adoption are still taking shape.
Day-to-day support
Practical assistance for technical enquiries once teams are working in the system.
Self-service learning
Manuals and resources for questions users can resolve on their own timetable.
Ongoing education
Webinars and workshops to reinforce knowledge and support stronger adoption.
Need help?
Get the right support without hunting for the right place to start
Existing clients can go straight to technical support. If you're still exploring Progensoft, book a demo and see the software and support model together.